Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility for Return

  • To be eligible for a return, the product must be in its original packaging and in good condition, allowing for reasonable amount of trial of the product.
  • You also need the receipt or proof of purchase.
  • We encourage you to try the product to assess its suitability for your skin type and needs. However, please ensure that the product is not extensively used or damaged beyond reasonable wear and tear.

Return Process

  • To initiate a return, please contact our customer service team at support@daprskin.com.
  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a manufacturing defect or shipping error on our part.
  • Upon acceptance of your return, we will provide you with a return shipping label along with detailed instructions on the process and destination for sending your package. Please be aware that returns must be requested before sending the items back to us. Kindly note that all returns should be addressed to:
    DAPR SKIN
    C/O ShipZOOM
    2623 S Fry St. Ste 146.
    Boise, ID 83709

Damaged or Defective Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
  • Any product that is not in its original condition, including the packaging, may not be eligible for return.

Exceptions / non-returnable items

  • We cannot accept returns for skin serums that have been extensively used or damaged beyond reasonable wear and tear.
  • Gift cards, promotional items, and any product marked as "final sale" are non-refundable

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

  • Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

  • Upon receiving the returned item and verifying its eligibility, we will process your refund or exchange.
  • Refunds will be issued to the original payment method within 10 business days from the date we receive the returned item.

By purchasing from DAPR SKIN, you acknowledge and agree to abide by the terms and conditions of this return policy. If you have any questions or concerns, please don't hesitate to contact us at support@daprskin.com. We are here to assist you and ensure your satisfaction with our products.